What happens right after I confirm my order? ▼
You immediately get a confirmation email. Your order is then carefully prepared and shipped within 24h, with a tracking email guiding you until the parcel arrives.
I'd like to change or cancel my order, is that still possible? ▼
Yes, as long as it hasn't shipped yet. Just write to us at Support@collier-protect.be, changing or cancelling costs nothing.
I made a mistake in the delivery address, what should I do? ▼
Contact us quickly with the correct address, as long as the parcel hasn't shipped yet, and we'll fix it without any hassle.
How can I track my parcel? ▼
As soon as it ships, a tracking link is sent to you by email. It lets you follow its progress live until it reaches you, with the carrier (Bpost, GLS or Mondial Relay).
I haven't received any confirmation email, is that normal? ▼
Check your spam folder first, it happens often. Otherwise a short message with your name and order date lets us resend it right away.